Why Did Hitman Fail?
Though we as gamers got a great game and it still sold decent, I see this yet another case of business considerations destroying the game design choices and messing with the customer experience, like those devs so focused on pirating that they implement DRM that pisses off their paying customers (respect for GoG for pushing against that with business sense).
In Hitman I felt it too every time when after paying the full season pass game I was repeatedly forced against my will to connect to their servers and experience that extra wait/problems/the thus designed repetition gameplay, particularly the artificial structuring of the replays for episodic gameplay: it diminishes the value the customers get out of their gameplay. Plus in being greedy that way I think they lost a lot of potential customers which only got 1-3 episodes and never got the rest. This makes me think of games like GTA 4 & 5, granted huge games, which I hear stats say most people never finish, yet that’s no problem because 1) the people who do finish them feel they got great value 2) those who didn’t got a unique experience of a huge scale with a taste of much more. Now imagine they would’ve had monetization in the forefront (as i’d suspect they’re transitioning to), and had made chunks. Then group 1) would’ve gotten a butchered experienced, with locked areas and never become the huge advocates, and would’ve gave off worse reviews and group 2) would only buy 5-10h of gameplay because after that they already got the taste and lost interest. At least that’s what I imagine would happen. But with Hitman in particular it felt that while it was a great game by the devs, there were definitely management people there who had monetization rather than customer satisfaction as their highest priority and that could be felt in many game design influencing choices.
PS: since he mentions it in the video, yes, i’m one of those, i fully subscribe to being an admirer of the original Watch Dogs which I purchased multiple times and incredibly disappointed in how they destroyed their integrity and credibility with Watch Dogs 2 in order to make it more “mass market” (yes, you can feel that strong push, from the politically correct black hero, to the very safe subjects to dumbing it down for the masses). And I get why it’s so hard for the devs to tell, because I bought Watch Dogs 2 on preorder full price, based on the credibility of Watch Dogs 1, and yet now due to the big disappointment in 2 I will be much less likely to do that for 3 even though they might return to the origins. It’s hard for the devs to tell, similar story with Assassin’s Creed, but yet as a gamer I can tell when something is driven by a desire to make sales/get social hi-fives or a desire to create something wonderful. I’m always encouraged when I see this pattern, of the game which got the critical praise and media doesn’t sell so well as I feel there’s some justice in the universe after all and the customers are in fact smarter than the sales people take them for in recognizing a genuine thing from a quick cash push.